Learn

This can include a CEO welcome video.

Includes Vision, Mission/Purpose, Values (or what your organisation calls them)

A brief overview of the history of your organisation.

A brief overview of the services your organisation provides for customers

Describes how customers/participants have greater choice over the services that they access, and who will provide their services – what does this mean for the organisation and the new employee?

Basic overview of what Customer Service is in the context of Disability and Aged Services (choice, control, and flexibility). Also describes some techniques used by frontline staff for excellent customer service. Video animation.

A summary of the 13 Australian Privacy Principles.

Basic introduction to quality systems – why they are used and the process that is taken. Includes optional reference to your policy library/portal

Overview of the United Nations Convention with a focus on People with a Disability. Provides context for Disability Service Standards.

Overview of the United Nations Convention with a focus on the rights of children.

Overview of the United Nations Convention with a focus on the rights of indigenous people.

Overview of the 4 core practice standards plus supplementary modules for NDIS Providers

Summary of the duty of care to ensure that the rights of individuals are respected, their well being safeguarded and that they are not exposed to any form of abuse or neglect. Describes types of abuse: including physical, sexual, psychological, financial, legal/civil or systemic, and indicators that may identify that abuse or neglect is occurring.

Short animation describing how staff should deal with a disclosure or concern if needed whilst supporting a person.

Overview of Reportable Incident process under the NDIS Quality & Safeguards Commission – What is reportable, and the time frame in which the Commission needs to be notified.

Overview of the Guiding Principles for Child Protection.

Overview of the 10 National Principles for Child Safe Organisations – (In NSW – includes adapted version for NSW Child Safe Standards).

Any staff suspecting the occurrence of abuse are required to notify their supervisor immediately regardless of proof or client consent. References mandated reporting requirements for the relevant State or Territory.

Explains the different roles that the public guardian and trustee has to assist customers (state specific or multijurisdiction if multiple states).

CVS is a service provided by the Australian Govt where volunteers can help to improve quality of life and help older people feel less isolated by visiting regularly – this topic briefly explains the importance of this service to customers.

15. Reportable Conduct (NSW Office of Children’s Guardian – Brief overview)
16. NSW Children’s Guardian & Reportable Conduct
17. Official Community Visitors Scheme (NSW Only)
18. NSW Child Safe Standards for Permanent Placement (Basic Overview)
19. NSW Child Safe Standards for Permanent Placement (Detailed) *
20. NSW SSRC (formerly VOOHC) (Basic overview)
21. NSW SSRC (Detailed Overview)*

*will be made as a separate module

22. Critical Incident reporting (QLD Govt)
23. Human Service Quality Framework Standards (QLD)
24. OOHC Standards (QLD)

25. SA Charter of Rights for Children & Young People in Care

26. TAS Charter of Children’s & Young Person’s Rights

27. Critical Client Incident Management (VIC only) CIMs
28. VIC Child Safe Standards and Code of Conduct (intro)
29. VIC Child Safe Standards and Code of Conduct [detailed]

30. Serious Incidents Reporting System (WA Only)
31. Mental Health Commission Notifiable Incidents (WA Only)

32. National Aged Care Quality Standards
33. Aged Care Code of Conduct
34. Serious Incident Response Scheme (Aged Care)
35. The Australian National Aged Care Classification (AN-ACC) (formerly ACFI)

36. National Mental Health Standards

37. National Quality Framework for Children’s Services
38. Disability Service Standards for Education
39. Attendant Care Industry Standards (ACIS)
40. RACGP Standards
41. QIC Health & Community Services (QIC) Standards
42. National Volunteering Standards
43. National Standards for Safety and Quality Health Services (NSQHS)
44. National Standards Assessment Program (NASP)
45. National Settlement Standards for Refugees
46. Foster Carer Expectations

Explains the philosophy of Person Centred Practice and Planning.

Explains the concept of active support – engaging people in their own
support and activities and the positive results that come from this model (Includes video Animation)

Explains the principles of Consumer Directed Care (CDC) in Aged Care settings, including the “Enabling Approach” to care. Optional page on Home Care packages if applicable.

Explains the Capacity Building approach to service provision including empowering participants to take ownership for their own development.

Overview of duty of care, dignity of risk and negligence – an overview of employee’s responsibility whilst supporting a person with disability.
Discuss the dignity of risk and that the person has the right to make an informed choice – but in an emergency duty of care outweighs the dignity of risk. Also covers the importance of documentation. (Includes video Animation)

Brief introduction outlining that participants have a right to complain if they are not satisfied with the services that they are being provided. Also outlines the role that employees have in assisting participants to make a complaint.

Positive approach to behaviour support focuses on the whole person, looks at the person’s lifestyle, environment and goals. Support is implemented in a way to minimise restrictions placed on the person and recognises the person’s right to choose. Also discusses that behaviour is a form of communication(includes a video about behaviour and communication)

Discusses the basic rules of thumb for managing escalating behaviour.

Overview of restrictive practices: Physical Restraint, Mechanical
Restraint and Chemical Restraint (shows diagrams) Discusses the need for Behaviour Support Plans if restrictive practices are in place.
Discusses other forms of restrictions such as money, possessions, food, family etc. We use the NDIS Quality and Safeguarding Commission interpretations.

Basic overview on the importance of language when working with people with disability and/or older people– be specific, focus on the positive, avoid focussing on disability or age, avoid negativity (disability focus or aged care focus or combined – depending on your customers)

Personal and Professional Boundaries – can not have financially or emotionally dependent relationships, physically dependent relationships or any type of sexual relationship.

Discusses people with a disability or aged have the right to make choices about their own relationships and sexuality, they must be given information so that they can make their own decisions (disability focus or aged care focus or combined – depending on your customers)

A guide to Youth Sexuality and how staff can support youth with their sexuality (includes age of consent information).

Describes a culture within an organisation that strives to ensure that there is a workplace free from discrimination, and one that provides for respect, acceptance, awareness, and openness to cultural difference.

Overview of SRV – a person has a valued social role within their community.

Describes how a Key Worker supports individuals by taking a leading role in their support and the realization of achieving their personal goals. This is often in close collaboration with other support team members and other individuals closely linked to the person being supported

Guidance on how to help people manage their money – through trust, safety, accountability and transparency

Briefly discusses the technique of motivational interviewing when
supporting an individual to strengthen the person’s commitment to change

An overview of the principle of Recovery Based Practice helping people to retain or regain personal responsibility and control of their lives

An overview of what it means to be a Trauma Informed organisation, outlining 6 key principles of trauma informed practice.

What is WHS (or OHS)? – An overview of the WHS principles and that it is everyone’s responsibility (Includes video Animation of the 6 principles of WHS)

What is Risk? How can we manage risk? Includes examples of risk reduction strategies. Includes practical examples.

Overview of high-risk activities and areas of falls and how to prevent falls from happening.

Short animation with explanation of Hazardous Manual Tasks and strategies to reduce whilst performing manual tasks.

Describes Minimal Lift Approach and ways to reduce risk whilst lifting and moving objects.

What to do if you are injured at work, rehabilitation back to work, prevention of workplace injuries

Definitions of Hazards and Incidents, Reporting of potential hazards to
reduce risk of injury. Usually includes Hazard/incident form, Risk Rating Matrix and screenshots of relevant documentation.

All workplaces and work vehicles will have first aid kits. Some staff will hold first aid certificates and will act as First Aid Officers for the organisation.

How to store and use chemicals safely in the home or workplace (including MDS sheet)

Discusses what a Smoke Free Workplace means (includes Vaping), offers “Quitline” info.

Overview of your organisation’s policy/approach to drugs and alcohol in the workplace.

If carers are expected to work alone – they must have strategies to ensure they can work safely (having a buddy system until the carer is competent at the job, providing work schedules where safety is the key priority, providing training on working alone, regular communication with
managers etc.

Staff who work in people’s homes must treat the person’s home as a workplace – includes WHS/OHS issues and procedures etc

Brief outline of food safety in community and office settings (appropriate temperature, food preparation techniques, storage of food

Overview of Emergency Procedures; can include (if relevant to your org):

• Evacuation Plans
• Pandemic Response Plans
• Bomb threat
• Emergency colour codes.

What to do in the event of a fire

Identifies the different types of fire extinguishers (which ones used for which fire) and how to safely use a fire blanket

Overview of what to do in a bushfire emergency (bushfire prone areas) using the new Australian Fire Danger Rating System (AFDRS) – as of 1st Sept 2022 – all states & territories.

Overview of what to do in a flood emergency (Flood prone prone areas)

A basic overview of severe weather events (or severe tropical storms and cyclones) and standard procedures for individuals working for an organisation in these zones – written to reflect what part of Australia service is in.

The national approach for the provision of information and advice for bushfire, flood, storm, cyclone, extreme heat and severe weather. (Advice, Watch and Act, Emergency)

Discusses how to stay safe when travelling in very remote areas (outback).

Identifying risks and how to maintain safety in aquatic areas (pools, rivers, lakes, and at the beach) and Sun safety when supporting individuals.

Overview of signs of fatigue as well as how fatigue in the workplace can be minimised – it is both the employees and organisation’s responsibility.

A critical incident is any event that has significance for the employee, that has an impact on their personal and professional work; for example, a medical emergency, a difficult situation, dealing with a person who is self harming or threatening suicide or even the death of a customer. Employees have a responsibility to ensure people are safe, but also must take care of themselves whilst dealing with these situations.

An overview of violence and aggression in the workplace and how it is not “just part of the job” and is not tolerated in any workplace.

The importance of WH&S consultation committees and that they meet regularly to discuss WHS issues.

What is an infection and how does it spread throughout the population?

Overview of infection control principles (prevention and management of infection, use of PPE), when to stay home from work when you’re sick.

Correct handwashing technique (video) for community settings.

Correct technique for removing gloves (video) for community settings.

Describes the benefits of alcohol rub and how to use it.

Additional precautions are used when supporting individuals who are known or are suspected to be infected with diseases where standard precautions may be insufficient to prevent the spreading of infection.

Overview of safely cleaning up and disposing of body or hazardous waste, linen and equipment after a spill using PPE

What to do in the event of exposure to blood or body fluid

Safe use and disposal of sharps.

Reference to COVID-19 and other respiratory illnesses such as Influenza and Respiratory Syncytial Virus (RSV). How they spread, prevention and protection (including masks).

Basic overview of the expectations of professional conduct that must
reflect the organisation’s values can include, Personal And Professional Behaviour, Conflict of Interest, Confidentiality, Company Property, Public Statements,

A basic overview of the confidentiality expectations of people working in the community and disability services sector. Outlines personal and private information, accessing information on a “need to know” basis, and the employment and legal ramifications if confidentiality is breached.

Dress expectations (depending on each Agency’s Dress Code)

Do’s and Don’ts of appropriate IT usage e.g. social media, downloading data for non business activities, inappropriate sharing of junk information via email/message

Outline and examples of what bullying, harassment and discrimination is and that there is zero tolerance in the workplace – including what to do if it does occur. Also covers what bullying is NOT – e.g. legitimate performance review by a supervisor is not bullying if done appropriately

Importance and impact of communication in the workplace via email, forms, notes, discussions and meetings.

Basics of report writing including the importance of accurate documentation, modes of documentation (written file notes, online entries)

Meetings are regularly run by organisations – staff must be prompt, be prepared and be attentive. Also includes online meeting etiquette.

Effective communication is essential in order to ensure a team functions to its greatest potential at all times. It consists of active listening, being assertive and using “I” statements.

Describes the process to follow if staff have a workplace grievance

Describes the process that if staff feel that their concern has not been dealt with appropriately, then staff may raise the issue of concern directly with the CEO, the President of our Board, a Senior Manager, or even an external agency without fear of retaliation or discrimination by any of the above or others within the organisation

All company property is to be used for what it is intended for and that all assets will be treated with respect and maintained as needed. Company
Intellectual property is also included in this section

Staff may need to use company vehicles or their own private vehicles. Must be fully licensed, have a well-maintained, fully insured vehicle and there is zero tolerance to drugs and alcohol, drivers and passengers must always use seat belts. Motor Vehicle running sheets are also used.

Overview of the eligibility information of the Mobility Parking Scheme and it’s correct use.

Overview of Support and Supervision, Performance Management and Annual Performance Reviews.

Individual responsibility and organisational responsibility for professional development and maintain competence

Overview of taking care of yourself and being healthy in the workplace and at home connecting, being active, taking notice, learning and giving.

An overview of services provided and the challenges refugees face when joining a new community

Overview of the discrimination and challenges that LGBTIQ communities often face

Overview of working with or in Culturally and Linguistically Diverse communities and customers.

Overview of Aboriginal and Torres Strait Islander communities including the importance of Family and Kinship, Communication and Building Rapport with communities.

Overview of the importance of the role Volunteers play within an organisation

Basic overview of Family & Domestic Violence Awareness including Australian Govt Respect video

Basic overview of the National Employment Standards as per the Fair Work Act 2009 and Fair Work Information Sheet. Includes download of current Sheet, as well as a copy of the Casual Employment Information Sheet.

An introduction to your organisation’s particular Customer Management System or HRIS platform (Brevity, Riskman, Cimsability, Employment Hero etc)

Basic overview of efficient rostering based on a flexible workforce focussed on customer needs.

An overview of employees using their own vehicles whilst at work

An overview of your pay process and different types of leave (including annual leave, sick leave, carer’s leave etc.) What employees are entitled to and the process of requesting leave.

Basic overview of your organisation’s Flexible Work Practices if you have a policy.

An overview of Salary Packaging Benefits available to staff

Employee Assistance Program if available to staff, provides counselling and support to employees and immediate family members.

A basic introduction of the on-call availability of after hours managers –
who to call, when to call, when not to call.

An introduction to individual support – the main focus is to be person centred and to work with people’s abilities.

Outlines the role that support workers have within an organisation – that they are to support individuals by following policy and procedures, to work safely and uphold the core values of the organisation, and how support workers can have an impact on whether or not a client chooses to stay with an organisation in the future

Overview of allied health professionals and how they can provide additional and ongoing support. Touch on Physiotherapists, Occupational Therapists, Dietitians, Speech Therapist, Psychologists, and the role support workers have in this larger multidisciplinary team.

What a Disability is, the most common causes of disability and how people can be affected by their disability. The main focus is to be person centred and to work with people’s abilities.

A basic overview of Down Syndrome, and how it can impact people

A basic overview of Autism and the Autism Spectrum, and how it can impact people – including Autism video with Hugo Weaving.

A basic overview of Cerebral Palsy, and how it can impact people

Overview of what and ABI is and how it occurs, and how people can be impacted by and ABI

A basic introduction to Mental Health Disorders (Mood, Anxiety and Psychotic disorders)

Overview of Dementia, it’s impact on people and how to early identify dementia symptoms and ways to keep people with Dementia safe in their homes

Identifies risk factors of people who may be at a high risk of falls. Overview of how to prevent falls.

Overview of Hot Water Safety covering NDIS Practice Standard

Introduction to Person care – including feeding, personal hygiene and toileting of people in a dignified way

Overview of why skin care is important (especially in people with impaired mobility), preventing pressure related injuries

Introduction into deliberate self harm and how to respond to someone who has self harmed. Introduction to suicide and how to identify if someone is at risk of suicide

Introduction to involuntary Community Treatment Orders – gives the state the authority to detain a person for treatment

Part of a treatment plan which gives permission for a person to be treated without their consent

Basic introduction to why people hoard and supporting people who live in squalor conditions (safety, PPE etc)

Identifies signs and symptoms of Drug and Alcohol abuse in people we support (and their parents or carers)

Outlines how to safely transport customers.

Describes how some people that your organisation supports may require palliative care due to a terminal illness, and that people will still be provided support, but will also need the support of a multidisciplinary care team, including palliative care.

Describes what Diabetes is – including Type 1 and Type 2, how Diabetes can be controlled, blood glucose monitoring, signs and symptoms of Low and High blood sugars, diabetic emergencies

Explains the three main types of seizures – Focal, Generalised and Unknown. All people known to have epilepsy will have a seizure management plan, explains seizure first aid

Dysphagia – reasons for, symptoms and management of swallowing difficulties. Includes brief swallowing difficulties video.

An introduction of Enteral Nutrition, formula feeding and types of feeding tubes used

What are NG tubes, why people need them, how to care for an NG tube.

What are PEG tubes, and how to care for a person with a PEG tube (including oral care).

Overview of Bowel Care and Continence – including the importance of documentation of bowel motions, use of Bristol Stool Chart, colostomies, as well as catheter care and use of incontinence devices.

Overview of how nutrition and hydration impact on customer wellbeing (includes urine colour guide chart)

Overview of what allergies are and common causes, describes Anaphylaxis and signs and symptoms, Use of Epi-pens and Anaphylaxis first aid

Overview of what Asthma is and how to assess the severity of an Asthma attack, describes types of medications used to treat Asthma, includes Asthma first aid

Overview of supporting people with spinal cord injuries and spinal cord defects. Identifies common causes of Autonomic Dysreflexia and the fact it is a medical emergency.

An introduction to Parkinson’s Disease and how this physically affects people – also points out that it is not an intellectual disability.

An introduction to Multiple Sclerosis and how this physically affects people – also points out that it is not an intellectual disability.

An introduction to Huntington’s Disease and how this physically affects people – also points out that it is not an intellectual disability.

An introduction to Motor Neurone Disease and how this physically affects people.

An introduction to the key aspects of chronic kidney disease, treatments (including dialysis overview) and diet.

An overview of tracheostomies and why people may need a trachy, the use artificial ventilation, oxygen therapy and suctioning of an airway. Also includes C-PAP and Sleep Apnoea (this section can be separated if not all topics are required)

Introduction to giving medications by a carer and the need for further competency based training.

Medications come in 3 different groups – tablet medications, non tablet medications (e.g. enemas, eye drops injections, nebulisers and liquid meds) and PRN (when required) medications

Discusses administration, storage and drug registers for restricted medications.

Polypharmacy refers to the use of multiple medications at the same time. This increases the risk of medication-related adverse effects and poorer health outcomes for a person. Covers NDIS Practice Standard.

Discusses the use of dose administration aids and explains the use of Webster packs – why they are used, and explains the safety features of Webster Packs. Video Shows Name of Person/Medications contained in the pack and frequency of administration/Photo of Person. Also includes an animation on The 7 R’s of checking medication. Pill Bob use included if your organisation uses them.

How to crush tablet medications and the importance of having authority to allow tablets to be crushed. Can be updated to DO NOT CRUSH if your organisation prohibits staff crushing medications.

Explains that people have the right to refuse to take their medication. This topic discusses the duty of care in regards to giving medications, the right for the person to refuse, as well as tips to encourage a person to take their medications that have been prescribed.

Explains the importance of safe storage of medications

Explains the importance of documentation following medication administration and forms that are used (Organisations own forms)

Explains what medication errors are, and what to do in the event of an error. Also explains the process for reporting errors (including organisation medication error forms).

A series of mini modules covering NDIS Practice Alerts. Modules are added to the list as new alerts are released – these mini-modules are not editable. (No cost for existing customers).

• Each module can be completed in 5 to 10 minutes and includes:
  Introductory video (provided by NDIS for most practice alerts
• A summary of the key content
• Knowledge checks (not assessed i.e. there is no module pass mark)
• Downloadable resources such as Quick Reference Guides (provided by NDIS for most practice alerts)

1. Cardiovascular Disease
2. Comprehensive Health Assessment
3. Lifestyle Risk Factors
4. Transitions of care between disability services and hospitals
5. Medicines associated with swallowing problems
6. Medicines that can cause respiratory depression
7. Polypharmacy
8. Dysphagia

9. Pain Management
10. Epilepsy Management
11. Oral Health
12. Influenza
13. Prevention of Respiratory Infections
14. Hot Water Safety
15. Sun and Summer Safety
16. Safe use of Hoists
17. Buccal & Intranasal Midazolam for Epilepsy

*not part of the induction package setup

Specific content (videos) around donning and doffing PPE (Mask, Gloves, Gowns, Glasses) as well as hand washing techniques (water and sanitizer), key Corona Facts, specific mask advice and re-using PPE, and Picture Resources.

Covers NDIS High Intensity Skills Descriptors for Complex Bowel Care.

Covers NDIS High Intensity Skills Descriptors for Enteral Feeding and Management, Dysphagia and Mealtime Preparation and Delivery.

Covers NDIS High Intensity Skills Descriptors for Enteral Feeding.

Covers NDIS High Intensity Skills Descriptors for Tracheostomy Care.

Covers NDIS High Intensity Skills Descriptors for Urinary Catheters (IDC & SPC).

Covers NDIS High Intensity Skills Descriptors for Suprapubic Catheters (only).

Covers NDIS High Intensity Skills Descriptors for CPAP/BiPAP Ventilation

Covers NDIS High Intensity Skills Descriptors for Subcutaneous Injections.

Covers NDIS High Intensity Skills Descriptors for managing Diabetes. This module discusses Diabetes Management, Blood Glucose Monitoring and Insulin Administration

Covers NDIS High Intensity Skills Descriptors for High Risk Seizure

Covers NDIS High Intensity Skills Descriptors for Pressure Care Management and Wound Care.

Covers NDIS High Intensity Skills Descriptors for Stoma Care

Covers NDIS Provision of Support Environment – Knowledge Requirements for Management of Medication.

Covers NDIS Provision of Support Environment – Knowledge Requirements for Management of Waste.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Overview of temp, heart rate, oxygen saturation and blood pressure. Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Designed to complement face-to-face competency assessments and provide a basic theoretical knowledge for staff.

Introduction to cyber safety. Includes video animation of basics, safe email use, passwords, phishing, SPAM, Malware, and do’s and don’ts of internet and technology usage in the work setting.

Introduction to working with First Nations communities. Includes Culture, Historical Implications for Organisations and Staff, The Aboriginal Flag, Family and Kinship, Commonly Used Terms, Identity and Image, Self Determination, Communication, Building rapport, & Significant Cultural Days

Discusses what is food safety, personal hygiene, hand washing and glove use, keeping food safe (temperature control and bacteria), cleaning and sanitising, pest control, food safety for enteral nutrition, allergies and cross contamination and support worker roles.

An overview of types of Dementia, signs and symptoms, treatment and care of people with Dementia. Including personal care, hygiene, nutrition, pain and safety.

An overview of key concepts and practices relating to functional decline in older people being supported (4 videos – intro, common indicators, risks in the home, what to do).

Overview of Acquired Brain Injury (ABI) and how it can affect a person. This module includes information on, the Brain and Central Nervous System, what is an ABI, how brain injury affects people, as well as therapies, treatment and supports

An introduction to Trauma and how it impacts those who have experienced Trauma, including: Understanding Trauma, What is Trauma Informed Care?, Understanding the Person, A Trauma Informed Approach to Positive Behaviour Support and, Recognising Vicarious Trauma

An overview of Autism and how to support people on the Autism spectrum

A detailed overview (Video animations) of each of the 4 elements of the NDIS Practice Standards Core Module –
1. rights and responsibility for participants
2. governance and operational management
3. the provision of supports, and
4. the support provision environment

Detailed overview of managing incidents, reporting and policy and documentation links to your specific complaints management processes.

Detailed overview of Support Worker and organisational role in preparing for disasters and
emergencies. Includes Disability Inclusive Disaster Risk Reduction (DIDRR) Framework and Person Centred Emergency Plan Development.

Comprehensive Fire Safety module covering first response fire fighting (cause and effect), fire extinguishers and usage, fire blankets, alarms and equipment. Videos and graphics.

Induction for contractors (e.g. electricians, plumbers etc.) including appropriate licences, confidentiality statements.

An overview of ANZCOR Basic Life Support Guidelines

An overview of ANZCOR Advanced Life Support Guidelines

An overview of basic infection prevention and control in a range of settings.

An overview of non-touch techniques and the 5 moments of hand hygiene.

An overview Emergency Procedures, Alarms and Equipment, Fire Response and Weather Safety.

An overview of basic work health and safety responsibilities and expectations.

An overview of how to accurately calculate medication dosages.

An overview of the principles of mandatory reporting and responsibilities in a health care setting.