1. Overview
The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy Principles (APPs) to have a privacy policy. This privacy policy outlines the personal information handling practices of MYP Corporation Pty Ltd ACN 131 264 465 (MYP Corporation).
You must read this privacy policy before providing us with any personal information and before submitting personal information through our website. By providing us with your personal information or by using our website, you are confirming your agreement to the matters set out in this privacy policy.
References to “MYP Corporation”, “our”, “us” and “we” in this privacy policy are references to MYP Corporation.
2. Collection of personal information
We may collect your personal information:
- (a) directly from you, either in person, over the phone or via email;
- (b) when you access and interact with our website;
- (c) from publicly-available sources, for example, the electoral role, the telephone directory or from other websites; or
- (d) from other sources, including from our referrers.
Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:
- (a) information that we may require to initially identify you, including your name, home address and your date of birth;
- (b) information that we can use to contact you, including your telephone number, mobile number, email address, work address or mailing address;
- (c) information that we can use to provide you with our services, which might include health information;
- (d) information we may require to confirm your identity, including your driver’s licence number, passport details, business name or Medicare card number;
- (e) information that may be required to process payments by you, including your credit card details; and
- (f) sensitive information, such as health information, in connection with providing our products and services.
The information we require from you will depend on the specific products or services that we are providing to you.
3. Collecting and disclosing personal information about others
Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates.
Where you provide us with personal information about another person, you represent and warrant to us that:
- (a) you are authorised to provide that information to us;
- (b) you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
- (c) you have complied with the applicable law in collecting that personal information; and
- (d) you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.
4. Why do we require your personal information?
All personal information collected by MYP Corporation is solely used for our business functions and activities. MYP collects and uses your information in order to:
- (a) improve our services to you;
- (b) fulfill our commitments to you;
- (c) protect your interests;
- (d) provide our products and services;
- (e) comply with our legal obligations; and
- (f) communicate with you.
There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
5. Storage of personal information
The security of your personal information is important to us, and we will take reasonable steps to protect this information from misuse, loss, unauthorised access, modification and disclosure. We adhere to accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt.
While care is taken to protect your personal information, unfortunately no data transmission over the internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us.
As such, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is also important to note that credit card details provided for payments are not held by MYP Corporation.
Once your personal information is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify the personal information.
Digital information is stored on servers within Australia. We take all reasonable steps to ensure that we deal with reputable entities for the purposes of securely storing personal information. Where a user of the system is domiciled overseas or travels overseas, they will be able to access information from the system as a user of the system in overseas locations.
6. Correction of personal information
If we are notified that personal information we hold is incorrect, this information will be updated with the correct details or removed from our records if accurate details cannot be obtained.
7. Handling and use of collected personal information
We handle and use personal information in connection with providing and administering our products and services. This can include processing payments, verifying your identity, communicating with you, maintaining and updating our records, and dealing with enquiries or support requests from you.
Collected information may also be used on an ongoing basis to provide marketing
communications by email or telephone. This may include news, information about our activities and general promotional material which we believe may be useful to you.
By agreeing to accept the terms of this privacy policy and in providing your personal information to us, you are taken to have consented to the use of your personal information for the above purposes.
To opt-out of direct marketing telephone communications, call MYP Corporation on +61 7 3393 2833 or email marketing@mypcorp.com. You can opt-out or unsubscribe from email communications at any time by clicking the relevant links provided in these emails.
8. Do we share your personal information with others?
Your information may be accessed by the MYP Certified Partner by whom you were
introduced to MYP Corporation or if a commercial relationship is held between you and an MYP Certified Partner. By providing your personal information to us, you consent to your personal information being shared with the MYP Certified Partner.
As part of providing our services, MYP Corporation may disclose your personal information to third party suppliers and contractors of services, banks or other financial institutions, customers, our professional advisers and our external service providers that provide services to us. In these cases, MYP Corporation expects these organisations to protect the privacy of that personal information.
We may also share your personal information with a purchaser or potential purchaser of our business, and, in some circumstances, we may have to disclose your personal information for legal or regulatory purposes, such as where a court, the police or other law enforcement agency or regulatory body has asked us for it.
Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.
We may aggregate information from our subscribers and their clients, customers, officers, employees, contractors, consultants and affiliated commercial entities for the purpose of preparing reports and providing services. In such circumstances, we will ensure that individuals and organisations remain anonymous.
Where you subscribe to a benchmarking service, reports generated for this service will use anonymous aggregated data.
9. Will we disclose your personal information to anyone overseas?
There may be circumstances where we need to disclose your personal information to a third party overseas (Overseas Recipient). This may occur, for example, where we have a database or server hosted outside Australia, or where you require advice from an overseas service provider.
Countries in which an Overseas Recipient is most likely to be located include, but are not limited to, India, Bolivia, Vietnam and the Philippines.
10. Online services and “cookies” policy
You can access our website home page (www.mypcorp.com) and browse these sites
without disclosing personal information. When completing an enquiry or any other form on the websites, you will be required to provide the personal information necessary for MYP Corporation to respond to your request and this information may be stored.
We utilise “cookies” on our websites and in the MYP Corporation application which enable us to monitor traffic patterns and to serve you more efficiently if you revisit these sites. An automated “cookie” notification will appear when visiting our site for the first time to give you instructions on how to disable “cookies” if you do not wish to use this function.
A variety of information is also recorded in relation to interactions with our websites and the MYP Corporation application. This can include information about software versions used, device identifiers (like IP address), location data, dates, times, referring websites, and user activity such as links clicked and functionality errors.
If you do not wish to have your personal information collected in this manner, you must refrain from using the MYP Corporation websites and MYP Corporation application (including general user or subscriber services).
11. General Data Protection Regulation (GDPR)
MYP Corporation has applied features that comply with the European Union’s GDPR
obligations.
A “cookie” notification applies when visiting the MYP Corporation website for the first time that includes general information and instructions on how to disable “cookies”.
Recipients of emails from MYP Corporation’s eMarketing module will have increased profile management functionality.
Opt in settings options will be available on eMarketing module functions for users engaging with clients in the European Union.
12. What if you want to make a complaint about some aspect of our privacy procedures?
We are committed to maintaining and protecting your privacy, but it is possible that in limited circumstances, mistakes might be made. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.
Attn: Cyber Security Officer
Level 1, 99 Melbourne Street, South Brisbane QLD 4101
Telephone: (07) 3393 2833
Email: marketing@mypcorp.com
If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner to have the complaint heard and determined.
13. Access and enquiries
You are entitled to access any personal information relating to you which has been collected by us. If you wish to update or delete your personal information, or have a query regarding the collection or use of your personal information, please contact us:
Phone: +61 7 3393 2833
Email: marketing@mypcorp.com
Mail: MYP Corporation – Level 1, 99 Melbourne Street, South Brisbane QLD 4101
Please note that the Privacy Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemptions under the Privacy Act will take priority over this privacy policy to the extent of any inconsistency.
